Delivery policy

Shipping & Order Receipt

When an order is successfully placed at Ease My Kitchen, your order will be received to us and a order details of your purchase will be sent to you via email and WhatsApp number immediately.

Shipping Timeline

The order is normally processed within 24-48 hours post receipt of the order. Orders are not dispatched on Sundays and on public holidays. The orders will be delivered in 5 to 7 days time depending upon the pincode.

COD Orders

Customers receive an automated message on Whatsapp for confirmation of the order. Press "Confirm" if you want us to dispatch the order or "Cancel" if you changed your mind. COD orders are individually confirmed with customers before the dispatch of each order and are not dispatched until confirmed from the customer side. In case of delay in confirmation, the dispatch of the same gets affected.

Prepaid Orders

Customers receive an automated message on Whatsapp that showcases order details. We do not wait for further confirmation from customers and will immediately get the order ready for the dispatch.

Confirmed Orders

As soon as COD orders are confirmed on Whatsapp we ship the product, the tracking details will be sent via email as well as Whatsapp where you can easily track your orders.

Note for the customer -

This is a note to all the customers who opt for COD services. We request you not to place the order if you are ain't sure of accepting them, we are mentioning this note as the currently Indian eCommerce has 40% return rate on COD orders. Considering this fact its mandatory that customers should confirm the COD orders via Whatsapp, and its also necessary that customers should use the contact number that has an active Whatsapp number.

For any clarification or query contact -
support@easemykitchen.com