FAQ

How long will it take to receive the order? 

Orders are shipped within 24 to 48 hours time. We have partnered with the major shipping companies of the country like Delhivery, Xpressbees, Blue Dart, DDTC, Ecom Ros, Ecom Express etc. The orders will be delivered in 3 to 7 working days depending upon the Pin Code.

 

Can we choose courier services of our choice?

Unfortunately we cannot allow you to choose the shipping / courier service of your choice. Our experts will pick the right courier partner depending upon your pincode.

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Is there Cash On Delivery available?

Yes. Customers can make the payment online or they can opt for COD services. Kindly note COD services are chargeable.


If its a COD order do I need to reconfirm the order on whatsapp?

As soon as you place the order a automated msg is sent to your whatsapp number (the number you used to place the order) which includes your order details and amout to be paid at the time of delivery. Below the msg you find two buttons asking you to "Confirm" or "Cancel" Only when you respond to that msg by confirming the order we dispatch the order.

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Why its mandatory to reconfirm my order on Whatsapp?

In India, we face 40% returns on Cash On Delivery orders, meaning for some reasons customers do not accept the order or the delivery agents do not attempt to deliver the order. When you reconfirm the order on whatsapp we know you will accept the order and monitor no mischief is played by the delivery agent. 

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If you any more queries or doubts please write to us on support@easemykitchen.com